A simple yet powerful tool

Together with the Group’s IT department, Mumble developed a Telegram bot connected to the company’s information systems. This allowed salespeople to perform critical operations like checking stock, accessing customer data, and placing orders—all through a tool they were already familiar with.

Real-time updates with /stock

Salespeople can now check real-time inventory and production data with the /stock command. By simply entering a product code or name, they instantly get availability and production plans, empowering them to respond quickly and accurately to customer queries.

Customer insights with /customer

Accessing customer data has never been easier. With the /customer command, salespeople can retrieve personal details and financial information instantly, eliminating delays caused by waiting for office responses.

Effortless order management with /cart

The /cart function allows salespeople to place orders directly via Telegram. Its intuitive interface ensures that even new users can quickly adapt with minimal training, streamlining the entire process.

Overview

Customer & challenge

Takeway solution