Overview
Customer & Challenge
Gruppo Concorde, a global leader in the ceramics industry, has always stood out for its commitment to innovation, sustainability, and efficiency. To keep up with the demands of a dynamic market, the Group sought to improve communication between salespeople, customers, and offices.
Their goal? To enable salespeople to provide real-time responses to customers, regardless of location, and reduce dependence on the central office for information.
Takeway
A simple yet powerful tool
Together with the Group’s IT department, Mumble developed a Telegram bot connected to the company’s information systems. This allowed salespeople to perform critical operations like checking stock, accessing customer data, and placing orders—all through a tool they were already familiar with.
Real-time updates with /stock
Salespeople can now check real-time inventory and production data with the /stock command. By simply entering a product code or name, they instantly get availability and production plans, empowering them to respond quickly and accurately to customer queries.
Customer insights with /customer
Accessing customer data has never been easier. With the /customer command, salespeople can retrieve personal details and financial information instantly, eliminating delays caused by waiting for office responses.
Effortless order management with /cart
The /cart function allows salespeople to place orders directly via Telegram. Its intuitive interface ensures that even new users can quickly adapt with minimal training, streamlining the entire process.
